Hey there, @dso0216. Thanks for updating me on this circumstance.
Although you are the primary accountant for the business, our Risk Department needs to speak with the principal officer listed on the business documents directly. I recommend having the principal officer give them a call so that this can be sorted out once and for all.
Please know I'm always available here to lend a helping hand. Wishing you and your business continued success in all that you do!