This isn't the kind of customer service we want you to experience. We know how much time it can take when something isn't working the way it needs to, which is why we make great efforts to deliver customer satisfaction at all times.
I'll let them know about this to ensure you won't go through this kind of experience again. For now, it would be best to get back to our Risk Management Team. This way, they'll be able to check this further and get everything clarified so you'll be able to process payroll successfully.
For the support's contact information, check the details provided by Michael K above.
Thank you for your patience. Leave a comment below if you have any other questions. I'm a few clicks away to help. Have a good day!