Hi there, @dso0216.
This isn't the kind of customer service we want you to experience. I'd be speaking with our Risk Management Team, to make sure this will be taken care of. Though we need to keep an eye on your email, as soon as you received any updates from our Risk Management, to comply with any additional documents to verify as primary principal. We need to make sure that the documents you've provided is valid and will appear the accurate information like Name, SSN, and Date of birth, to lift Direct deposit on-hold.
You can also refer to this link: Payroll account suspensions, security checks, and risk management for more detailed about payroll account suspensions, security checks, and risk management.
Please get back to me if you have any questions. I'll get back to you as soon as possible. Have a great day!