Level 1

I am currently getting all of my transactions duplicated and it is no longer notifying me or having me mark which ones are duplicated. I checked the website too



Hi there, @mikechicago13,


May I know if you're referring to Etsy transactions pulling out duplicate entries into QuickBooks Self-Employed? If so, we currently have an ongoing issue which our engineers are working on at the moment.


To subscribe for updates, I recommend contacting us to add your account to our list of affected users. Provide the investigation number INV-41299 to our representatives. Here's how to get support:


  1. Tap the (?) Help icon at the top.
  2. Click on the Contact us button.
  3. Enter a short description of the problem then press Continue.
  4. Select your preferred contact option.

In the meantime, you can manually exclude the transactions to avoid messing up your books. Here's how:

  1. Go to Transactions menu. 
  2. Locate the duplicate transactions by comparing your bank statement and evaluating each entries.
  3. Expand the transaction, then click Exclude this transaction


For detailed instructions, go check out this article: Exclude or Delete Transactions


You can also try using a the private window. This platform prevents cookies from being stored on the computer, making it a great place to identify browser problems. Use any of these keyboard shortcuts depending on the browser you're using:


Google Chrome: press Ctrl Shift N  
Mozilla Firefox: press Ctrl Shift P
Internet Explorer: press Ctrl Shift P
Safari: press Command Shift N


Clearing the browser's cache also helps remove the history or log files and start with a clean slate.


Let me know if you're referring to something else. I'll be right here to help whenever you need it. Have a wonderful week ahead!