Let's update your monthly auto payment subscription.
Changing your monthly auto payment to a bank account auto draft isn't available right now. You can check the payment options available in QBO for more details. To make this faded out option available and use a supported card for monthly payment subscription, I recommend using a private browser.
Private browsing mode prevents cookies from making QBO missing functions, such as the option to change the payment method.
Open a supported browser and here's the shortcut key:
Safari: Press Command + Shift + N
Firefox: Press Ctrl + Shift + P
Microsoft Edge: Press Ctrl + Shift + P
Chrome: Ctrl + Shift + N
If this fixes the issue, clear your browser's cache. Clearing it loads new data and boosts the browser's performance.
Otherwise, use another supported browser.
If the issue continues, I recommend contacting our Phone Support Team. They have the tools to pull up your account and help you update your billing subscription.
- Go to Help on the upper right.
- Click Contact Us.
- Give your query and hit Let's talk.
- Choose to Get a callback.
Our supports are available every 6:00 am-6:00 pm from Monday to Friday and 6:00 am-3:00 pm Saturday.
You can refer to this article to discover more ways to pay your subscription: Subscription payment options for QuickBooks Online.
I'll add this article as your reference on how to acquire QBO subscription receipts: Print QuickBooks Online subscription receipt.
Please feel free to leave a message if you have more queries. I'll be happy to help. Take care!