Level 1

My money is not going to my account

 
Moderator

Banking

Good morning, @kamisha19407,


Let me see if I can shed some light on funding.  For customers who are new to Intuit, the first transaction or (if there are multiple transactions) first batch may be held for approximately 3-5 business days.  An internal review is done at that time because you are a new business with us.  After that initial hold, transactions are deposited to your account based on your account funding time.  Generally, this will be 2-3 business days for credit card transactions and 5 business days for ACH transactions.


However, there may be other reasons that transactions may take longer; for example, suddenly processing $20K in one month when a customer had processed $2K previously may trigger a risk review, where we will hold funds while we review those transactions.  Once those transactions pass review, they are generally released in 24-48 hours.  For those cases, you would receive e-mail communications from the operations team advising of what information they are looking for.


If you do not fit into either of those scenarios, I would recommend contacting the payments team directly so they can review your account and give you an update on your transactions.


Here is the contact information for payments support:

 

Contact Payments

 

Thanks,
Lucas