QuickBooks Team


Hello there, @zkay.


If you're referring to your subscription, there are two options. For free trial subscription you can cancel it in Quickbooks Online. Let me guide you through the steps.


  1. In your Quickbooks company, go to the Gear icon on the top-right corner of the page.
  2. Click on the Billing & Subscription tab on the left panel.
  3. Click on Cancel your trial.
  4. Confirm by clicking Continue to cancel.


However, if you have paid the subscription upon registering, you can repeat the steps above. Once done, QuickBooks will send an email that confirms the cancelation request.


You can also contact Quickbooks Online Customer Care team if you have additional concerns before you cancel your account. They have the tools to pull up your account which we can't do in the community.


For more information, check out: Cancel your QuickBooks Online subscription or trial.


Also, you can check this article to know what happens to your QuickBooks Online data after you cancel your subscription.


Let me know if you are referring to something else. I'm only few clicks away. Have a good one.