Thanks for the response, @jenna_schles.
I recommend calling into our Online Support for further assistance. Rest assured, they have the tools that can allow a screen share to look into this behavior and help you can your transactions flowing properly. Here's how to get in touch:
- Go to the (?) Help icon, then Contact Us.
- Type in your question or concern in the Description Box then hit Let's Talk.
- Choose how you want to get contacted.
You'll hear from an agent shortly.
Let me know how the conversation goes. I'll be here if you have additional questions or concerns. Have a wonderful day!