Level 1

Quickbooks online bank account balance does not match

I use QB online and download my checking account transactions on a weekly basis and reconcile my account monthly.  For a long time now, my "bank balance" has not changed.  It has not matched my actual balance for quite some time.  Capture1.PNGShouldn't the "bank balance" always update to the current balance that is actually in the bank account?  I understand that the "bank balance" and the "quickbooks balance" will probably never match, but why isn't the "bank balance" matching what's really in the bank??