Level 1

US Bank connection is supposed to get updated. For the last 2 weeks I have tried to update the connection and every time it failed. Now apparently is not connecting at al

QuickBooks Team


Hi there, @atlas-neurology.

I’m glad that you’ve reached out to the Community page.


Currently, our Technical engineers are working on a fix for the US bank connection. Once the issue is resolved, rest assured it will be cascaded to all affected customers.

I highly suggest contacting our Customer Care team, so you’ll be added to the list of affected users. Every update for this issue will be sent out via email by our banking team. I've added a link where you can view our hours of operation to ensure you'll be assisted immediately. 

Here are the steps:


  1. Go to the Help menu at the right top.
  2. Select Contact Us.
  3. You can enter “banking issue" on the field.
  4. Choose to Get a call and enter your personal information.
  5. Press Confirm my call.

In the meantime, you may consider importing your transaction manually to QuickBooks Online. All events that are downloaded will appear on the For Review tab. To learn how to handle them, please check the step-by-step process in this article: Categorize and match online bank transactions.


I’ll be here anytime if you need more help. Keep safe.