Hey there, valprice1.
Thanks for bringing this to our attention, based off of your description of what's going on, I definitely recommend reaching out to our support team, they will be able to guide you through the setting up process, and see the error that's occurring. They can diagnose the issue and fix it with you on the phone. To reach them follow these steps:
Open your QuickBooks Desktop to connect with us.
- Open QuickBooks.
- Go to Help, then select QuickBooks Desktop Help.
- Select Contact Us.
- Enter your concern, then select Continue.
- Choose a way to connect with us:
- Post a question and get an answer from expert and other customers.
- Start messaging with a support expert.
- Get a callback from an expert (availability may be limited).
Chat with us online
Select your product and fill out the form to chat with an expert.
If you have any other questions, feel free to post them here. Thank you and have a nice Thursday afternoon.