Level 1

I unlinked my cc from one QB account. I am trying to now link it to a new QB account but it is stating it is still linked. It is not because I can re link it in the old

If I go into the old QB it shows that it is not linked (on the chase bank website) but when I try to link it in the new QB (After logging into chase, it states it is already linked somewhere)
QuickBooks Team


Hi there, usertia.


This can happen if the account is only deleted/inactivated from the Chart of Accounts page without checking the box to disconnect your bank. That's why your QuickBooks still detect that your bank account is connected.


Since we can longer disconnect it from the old account, you can use WebConnect to upload your credit card transactions to the new one. You can check this article for more information about this feature: Manually upload transactions into QuickBooks Online.


If the account was totally disconnected in the old account, I would recommend reaching out to our chat or phone support teams. They can take a closer look at this to determine why you're getting the message. Here's how: 


  1. Click the Help menu in the upper-right hand corner.
  2. Type in "Talk to a human", then press Enter.
  3. Look for I still need a human and click on it.
  4. Click Contact Us.
  5. Select between Send a messageSchedule an appointment, or Get a callback.

Let me know if you need anything else. 


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