Level 1

Can you clear out or start new in QB for the same account? Ex: We have had QB for years but for a yr now before I started, it was not reconciled. I don't have needed info

I have no way to fully and completely reconcile the account as it sits due to the lack of detail the person prior to me did and the company went almost a year without a bookkeeper at all so I started at a disadvantage. Rather than shutting down our existing account and starting fresh, losing all our customer and vendor info, is it possible to start fresh?
QuickBooks Team


Thank you for posting here in the Community, @office-moonautom. And I can definitely help you start over with new books in QuickBooks Online (QBO).


Since you're using your QBO for years now and want to start from scratch, you can cancel your current account and start a new company with the same user ID and password you used before. Let me guide you how.


First off, let's cancel your current account. Here's how:


  1. Sign in to your current QuickBooks Online account.
  2. Click the Gear icon, then select Account and Settings.
  3. Go to the Billing and subscription menu.
  4. In the QuickBooks tile, click Cancel subscription.
  5. Follow the steps to cancel your account. If you use payroll, you should cancel your payroll account too.

Then, you can now Sign up for QuickBooks Online using the same user ID and password to start a new company.


I'm adding this article for more details: Delete your data and start over in QuickBooks Online.


Please know that I'm just a reply away if you need any further assistance with QuickBooks. Wishing you and your business success.

Level 15



You may open a new QBO account as mentioned by Mark_R

https:// quickbooks.grsm.io/US
https:// quickbooks.grsm.io/us-promo


then consider to utilize a migration tool to speed up your works if required.

https:// transactionpro.grsm.io/qbo


Level 1


Thank You for your help. I believe this will work for us but wont know until next week. We are going to try to switch everything over after the holiday but before the end of the year so we can be completely new a fresh by New Years. 

QuickBooks Team


Good Evening, @office-moonautom


Thanks for reaching back out to the Community. I hope your week is going well so far. 


I'm glad that we were able to provide you with some helpful information so that you could start fresh with QuickBooks Online (QBO). The Community is always here to have your back. 


You can also check out our tutorials page to see more details about different features in your QBO account. 


Should you need any further assistance, just let me know. I'll always be around to lend a helping hand. Wishing you and your business continued success. Have a wonderful holiday!