Thank you for the detailed information, idf_e276927a-5e0.
I recommend reaching out to our customer support team. This way, we'll be able to pull up your account in a secure session then escalate this underlying issue. Before diving in, I want to ensure you get prioritized on your concern. You can refer to this article, It includes the time when support available: Support hours and types.
Here's how to contact our support team:
- Sign in to your QuickBooks account. Then click Assistance.
- Click Talk to a human.
- Enter your concern.
- Then choose how you like to connect.
- Ask the community
- Message an agent
- Get a callback
For in-depth information about who BofA and QuickBooks works, please refer to this article: Bank of America (BofA) user setup for Online Business Suite.
Keep me posted if you have additional questions. Just add a comment below or mention my name. Have a great day!