Level 1

URGENT: How to get rid of the duplicate transactions in the register when transfering a payment to a credit card from linked accounts? my quckbooks balance is off

I need to provide a P&L and Balance Sheet to my employer today.

I am reconciling my accounts, and I have several credit card payments and transfers between accounts that are showing up as duplicates in the registers, it is causing my accounts to be off from what the bank balance is. 

How do I fix this?

QuickBooks Team


I’ll help you resolve these duplicates so you can reconcile your accounts successfully, @Likensbooks.

There are several reasons for duplicates. If the linked account you’ve mentioned is a checking, this might be the reason for duplicates.

When checking and your credit card are both connected in QuickBooks Online, doubled entries usually happens. The moment you transfer funds from your checking to your credit card, both accounts will post the same set of transactions. You could have matched them in the bank feeds to settle the entries.

Otherwise, you’ll want to delete the duplicate events under Chart of Accounts to get this fix. Let me show you how:


  1. On the left panel, click the Accounting tab.
  2. Select Chart of Accounts.
  3. Locate the account that creates duplicate transactions, then selects the View register under the Action column to view the events.
  4. Click each transaction and then select the Delete button.

This article helps you find, review and edit transactions in the account registers. You can use it for your reference.

It would be best to reach out to an accountant also to ensure reporting remains accurate. They can guide you thoroughly with this matter and have some tips to avoid this issue moving forward.

Don’t hesitate to reach out back if you have other concerns with your register. I’ll be here anytime.

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