At this point, it would be best if one of our phone or chat agents can check your setup. Using their tools, they will be able to investigate this further and document the case. That way, our online banking team can create procedures to prevent this from happening again.
Here's how to reach them:
- Open this link: https://help.quickbooks.intuit.com/en_US/contact.
- Choose QuickBooks Online.
- Select Solving Issues & error messages and Banking.
- Scroll down and choose from getting a phone number or contacting our Chat support.
Feel free to comment on this thread if you need anything else.