Thanks for completing those steps, sbennett2234.
According to the export article there are a few different supported browsers available to use for this process.
Regarding what you mentioned about the financial institutions, I recommend reaching out to a member of the QuickBooks Desktop Support Team. Agents have the necessary tools available, such as the ability to screen share, to take a closer look to determine what's causing Capital One to crash within the system. Here's how to get in touch with the team:
1. With QuickBooks open, press the F1 key on your keyboard.
2. Select Contact Us.
3. Enter Support in the field and click Continue.
4. From here you can begin a live chat session with an agent.
The following linked article provides these steps if you ever need them again in the future: Contact the QuickBooks Desktop Customer Support Team
With this info you'll be back up and running in no time. Please don't hesitate to reach back out if you have any other questions.
