Hi there, userinfo134.
Thanks for updating us on what happened. I'll make sure to route you to the right support team to help further resolve the issue with the missing bank transactions.
Since the issue continues to occur, I recommend contacting our QuickBooks Support Team by going to the Help icon. They have the tools to pull up your account in a secure environment which we're unable to do it here in the Community. This way, they'll be able to investigate the cause of why the QuickBooks system isn’t pulling up any new transactions
Here's how to contact them:
- Open your QuickBooks Account.
- At the top right, click the Help icon.
- Choose the Assistant section.
- Type your concern in the Type something field.
- Click Talk to a human.
- Click I still need a human.
- Click the Get help from a human.
- You'll be routed into the How can we help? page. Then, select callback or how you want to contact them and fill in the information.
You can browse this article to learn more about the different types of support we offer at Intuit and its availability: Support hours and types.
You can open this article to view different banking errors and how to fix them: What to do if you get a bank error or can't download transactions in QuickBooks Online.
Let me know if there's anything else you need help with managing your bank entries. I'm always here to help you anytime. Take care and keep safe!
