Hi, @dennisramirez.
Thank you for reaching out to us and sharing your concern in detail. This isn't the kind of support experience we want you to have. We want to get this matter resolved for you once and for all.
We can see there are eyes on your issue, and communication through that agent is best. They will be in contact through email. Please keep an eye on your inbox and spam folder. The lines of communication will remain open in the Community as well. This way, if you have any more trouble or don't hear from someone, you can let us know, and we'll keep working on it.
Thanks again for letting us know. I appreciate your patience as we work through this. If you have any other concerns, please don't hesitate to drop a comment below.
