Thank you for your response.
Are you using QuickBooks Online Payroll or PaySuite to pay your employee so I can look into the Start Date and Appointment Date fields?
As the director was paid by dividend before July they would not be classed as an employee. They will only become an employee when paid via payroll. The system will only send RTI submission to HMRC once the payroll has been ran. Any changes made within the settings/employee set up pages will not be submitted to HMRC unless you manually sent an FPS/EPS via the Taxes screen or payroll is ran.
Thank you, Carly.