Hello amanda6168,

If you have access to Facebook or Twitter, could you please private message us a screenshot of the payslip, along with your email address?

Thanks,

Talia

See attached copy of Month 12 payslip.  Our accountants think the CTW scheme deduction should be in the left hand side box under Salary.  I have spent 1 hour 40 minutes on the phone to QB's and still no resolution!  I need to do a submission by the end of this week or I'll incur a late submission penalty!  Help!

Hello Amanda

Thanks for the Screenshot

Can we just confirm that it is QuickBooks Online you are using?Just so we can make sure we are giving you the correct advice which payroll are you running is it Paysuite or QuickBoooks Online Payroll(if it is Paysuite it will say powered by Paysuite when you click onto the Employees section

Thanks

I'm using QB's desktop Pro 2019

Thanks for that

We have reached out to our desktop specialist to have a look at this. Can we just confirm when did that person become a director?Was it part way through the year as it is calculated on a pro rata basis as regards the thresholds?

Could you provide a screen shot of the item set up for CTW?

Thanks

Emma

Hi I am also looking to set up "before tax deductions" for a cycle to work scheme for one of our employees (not a director) when I try to set this up it is only allowing after tax deductions?

I am using quickbooks online.

Hi.  Sorry, I can't help with Online Quickbooks with this.  I also failed to sort out the problem with the Desktop Version, had to pay the additional NI contribution and claim it back from HMRC.  It was a pain!

Hi.  Forgot to say, I also spent an hour on the phone with the QB's helpline, but they had no idea about this sort of scheme and how it works.