QuickBooks Team

Employees and Payroll

I'm here to help ensure you're able to run payroll, lily-resolvehome.


It could be a browser-related issue. You'll want to perform the recommended steps to help fix and isolate this behavior.


Let's start by clearing the cache and cookies. Doing this will help boost browser-related issues. Some stored data on your browser can impact the data being transmitted, thus causing a blank page when you run payroll.


Follow the linked steps for your browser:

Once done, make sure to restart your browser and run payroll.


You can also refer to this page for other troubleshooting steps: Clear cache and cookies to fix issues when using QuickBooks Online.


I've added these two links below to help you pay your employees:

Let me know how this goes by commenting below. I'll be around to help until the issue is resolved.