I'm here to help ensure you're able to run payroll, lily-resolvehome.
It could be a browser-related issue. You'll want to perform the recommended steps to help fix and isolate this behavior.
Let's start by clearing the cache and cookies. Doing this will help boost browser-related issues. Some stored data on your browser can impact the data being transmitted, thus causing a blank page when you run payroll.
Follow the linked steps for your browser:
Once done, make sure to restart your browser and run payroll.
You can also refer to this page for other troubleshooting steps: Clear cache and cookies to fix issues when using QuickBooks Online.
I've added these two links below to help you pay your employees:
Let me know how this goes by commenting below. I'll be around to help until the issue is resolved.