I do appreciate your time in trying the browser troubleshooting steps provided by my colleague, lily-resolvehome.
I can route you to Our Payroll Support Team that will give you more advanced troubleshooting steps with regards to the issue of running payroll. They can open a case so they can investigate it further.
Here's how to contact us:
- Click the Help menu at the upper-right.
- Enter Talk to a human.
- Select Live chat.
- Enter a brief description of your concern and click Let's talk.
- Select the Chat option.
If you have any other questions about handling payroll, you can always reach out to the Community. Stay safe and have a great day!