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EPS are being rejected
How can I find the rejection reason - they were working fine
Solved! Go to Solution.
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Employees and Payroll
Hello userclubbiedeans,
Welcome to the Community page,
In order to help you can we ask which payroll it is you are using in QuickBooks is it our advanced payroll or our standard payroll?
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Employees and Payroll
we are using standard
Previously worked so i know its not HMRC logon details which i have checked - thanks
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Employees and Payroll
Hello Userclubbiedeans, thanks for coming back to us, what is the reason why it is being rejected? Is there any error at all showing as well? here is some links for you to have a look at as well.
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Employees and Payroll
Apologies this is an error submitting FPS not EPS
I submitted previious FPS months (months 1-10)correctly then Month 11 rejected - no error message. I deleted and redid Payroll for the year as I thought that would allow me to submit again however I cant now resubmit months 1-10.
Is this because I previously submitted them to HMRC successfully and I should ignore these?
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Employees and Payroll
right ok no problem so if you have already submitted the period to HMRC and have changed anything then you should be submitting as a correction to previous submission, If you try that and you do receive the same message, the reason why its being rejected which is usually in the FPS page within the error scripting. If you are still unsure, I would suggest, contacting our Live Support team by clicking this link: How to get help with QuickBooks. Please keep in mind that availability may vary based on your specific product. Then, you'll be able to set up a screenshare with them whilst on the phone.
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I'm having same problem, Support have been trying for past 2 hours to solve, I've now had to add them as a user so they can investigate further
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Employees and Payroll
Hi electronjulie, we're sorry to hear you're having trouble submitting this - please be assured our team are working to resolve and we'll keep you updated on their progress via email :)