Welcome to the Community, @destin. I'll address your concern about your service is on hold.
Beforehand, it seems that the details you've provided above are the steps on how to reach out to our Payroll Support Team. If you have further concerns with your payroll services, you can get in touch with them so they can pull up your account in a safe environment and give the possible fixes to your queries.
Otherwise, you can visit this article if you mean to have an NSF hold on your payroll services that contain essential details on handling issues when you have insufficient funds when processing payroll. It outlines all the details to help you resolve and prevent NSF holds in the future: Resolve a non-sufficient funds (NSF) hold on your payroll service.
Additionally, we also have a variety of reports you can pull up in QuickBooks Online Payroll in case you need help checking up on your employee's data and other payroll-related concerns: Run payroll reports.
Loop me in if you'd like to know more about handling your payroll, I'd be glad to share some details with you again. Take care!
