QuickBooks Team
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Re: How to view available paid time off?

Hi there, gp5.


Thanks for letting me know. Allow me to help provide some information about the Paid Time Off.


I understand the importance of being able to see the balance of Paid Time on the webpage. Currently, this is a known issue in QuickBooks Workforce, and our engineers are currently investigating and working on an immediate fix. 


While we're continuing to work on resolving this issue, I suggest reaching out to our Customer Care Team to add your account to the list of affected users. This way, you’ll be notified of any updates on the progress of the investigation via email. 


Here's how you can contact our customer support:

  1. Select QuickBooks Desktop Help from the Help menu.
  2. You can also press F1 on your keyboard to bring up the same Help Panel
  3. In order to route you to the correct support expert, we need to know what type of question you have.
  4. Click Continue.
  5. We’ll provide you a few options. You choose which one is best for you.

I appreciate your patience as we work through this. If there's anything else I can do for you, please let me know. I'll be around to help you out.