QuickBooks Team
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Re: Paying unemployment tax online - deducted from credit

Good day, @DLondon.


Welcome to the Community. I’m here to share some information about NYS Employment liability.

The system should automatically make an adjustment to correct the payroll liability. Since nothing happens after updating the tax rate, let’s perform some basic troubleshooting to resolve it.


It's possible that local internet files are the reason behind this unusual behavior in the product. Cache tends to hold onto information, and over the time causes issues in your web pages like errors inside QuickBooks. 


Let’s first verify by loading the site using a different browser or a private window. Here’s how:

  • Ctrl + Shift + P (Internet Explorer)
  • Command + Shift + N (Safari)
  • Ctrl+ Shift + N (Google Chrome)
  • Ctrl + Shift + P (Mozilla Firefox)

If it works, clear your browser’s cache. Here’s an article to help you with the process: Delete or Disable cache and temporary internet files in your web browser.


However, if you continue to get the same result, I recommend giving our Online Payroll Team a call for further assistance. They can pull up your account in a secure environment, which we are unable to do in public forums, and help you with the payroll adjustment.


Here’s how to get in touch with phone support:

  1. Sign in to your account.
  2. Click Help at the top right corner of the screen.
  3. Choose Contact us.

That should get you on the right track. 

Let me know how the call goes and if this works out for you. I’m always here to keep helping. Have a good one!