oavice-me-com
Level 1
‎February 02, 2024 08:12 PM

Trying to run payroll but getting an error message. Your Payroll account with Contact us is no longer in service. You can still view and update your payroll data, but ..

Getting the following error when trying to run payroll.

Your Payroll account with Contact us is no longer in service. You can still view and update your payroll data, but you cant create paychecks, pay payroll taxes, or file payroll forms. {1}

Thank you for your help!
-A
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CamelleT
QuickBooks Team
QuickBooks Team
‎February 02, 2024 10:07 PM

Employees and payroll

Let me route you to the support who can help you with this error, vice. 

 

Since you're experiencing a specific error message when trying to run payroll, I recommend contacting our Payroll Support Team so they can further check your account and help resolve this issue. Here's how you can reach them:

 

  1. Click the Help icon.
  2. Select Contact Us.
  3. Enter your concern, then click Let's talk.
  4. Choose a way to connect with us:
  • Start a chat with a support expert.
  • Get a callback from the next available expert.

 

QuickBooks Online Payroll Core - Monday to Friday, 6 AM to 6 PM PT.

QuickBooks Online Payroll Premium, Elite - any time.

 

Moreover, I'll add this article to help you set up your paycheck or pay stub printing preferences and troubleshoot printing issues: Print or reprint paychecks and pay stubs.

 

We appreciate your patience as we investigate this issue you're having. If you have further questions about running payroll, add a reply below, and I'll get back to you. 

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