Hi there, Keith. You're required to file both of these tax forms quarterly. Since you're unable to find CA DE 9 on your end, I'll direct you to the appropriate team that can help resolve this matter.
We can contact our payroll support team so they can help you find the root cause of this matter. They have the tools and expertise that are necessary to conduct a thorough investigation into this. I can walk you through the steps to reach out to them.
- Open your QuickBooks Online (QBO) company.
- Go to Help (?), then click Contact Us.
- Write your concern, then pick Let's talk.
- Select a way to connect with us.
Please note that for QBO Core, our support time is available through Monday-Friday, from 6 AM to 6 PM PT. For QBO Payroll Premium and Elite, you can contact us any time of the day.
You can read this article for reference: Contact Payroll Support.
If you want to view the tax forms you've filed in the past, you can read this article for guidance: View your previously filed tax forms and payments.
Don't hesitate to reply to this post if you have other questions about filling out tax forms in QBO. I'll make sure to help you anytime.
