QuickBooks Team
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Re: Payroll Not Updating

Hello there, @jacquie214.


I knew a few steps to resolve the error you're getting. I'm happy to help share them with you and ensure you'll not be getting this error again.


First, you can try sending payroll data to fix the error, before performing the steps, please ensure to download and install the QuickBooks Desktop latest release.


To send payroll data depending on your payroll service:


  1. Click on Employees at the top menu bar.
  2. Select My Payroll Service, and then Send Usage Data or click on Send Usage Data directly.

If it works successfully, try to update your payroll again. If the send is not successful, I'd suggest getting back to our Payroll Support Team to check and investigate this further. 


However, if you still get an error or the PS038 message, you may need to perform the next steps provided in this article: Resolve payroll error PS038.


You can also check this article for your reference in the future: PSXXX Errors.


Let me know directly if you have any other payroll concerns, I'll always be here to help you. Have a good day ahead!