Lorilee Winner
Level 1
‎December 16, 2024 09:48 AM

QB Enhanced payroll error message

I am using the QB Enhanced version for payroll.   When I submitted the payroll to QB an error message popped up saying "no internet connection".  I was connected the internet because I am hardwired.   I ended up contacting QB support.  Who was able to send the payroll.  I have payroll next week.  Just wondering what made this occur?  I am using QB Premier Plus Nonprofit Edition 2024 for accounting. If I need to upgrade the program which one is most comparable to what I am currently using?

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Chrea
Level 8
‎December 16, 2024 10:05 AM

Employees and payroll

Login to CAMPS and check your license status. Is it Active?

Why do you have to upgrade?

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Lorilee Winner
Level 1
‎December 16, 2024 10:35 AM

Employees and payroll

I do not know what CAMP means.   The QB rep said I need a different version because the I have which was just purchased in February 2024 was no longer supported that was why I received the message. 

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Chrea
Level 8
‎December 16, 2024 05:30 PM

Employees and payroll

https://camps.intuit.com

 

They will support QB Desktop 2024 Plus and Enhanced Payroll until 2027 as long as you pay the renewal fee. Can you find your license status there?

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