It sounds like this error message in QuickBooks Online Payroll (QBOP) requires a closer look at real-time assistance; therefore, I recommend contacting our live support team, and I will connect you to them, Appsmentalhealth.
They can run a series of tests to identify the root cause of this error message. If you receive a new form or tax schedule from the IRS or a state agency, promptly update your QBOP to ensure accurate and timely tax submissions. Additionally, ensure you have sufficient funds to cover payroll taxes when they are due.
Here's How:
- Go to the Help icon in the top right-hand corner.
- Select Search and open any article, then press the Contact Us button.
- Select a topic or enter your question in the box and hit Continue.
- Choose the best way you'll want to reach out to us.
They can accommodate you Monday to Friday from 6 AM to 6 PM PT.
As a workaround, some customers have been successful in e-paying their payroll taxes after selecting a different payment date.
Additionally, you can check this article on how to create a payroll summary report to see what you've paid out in your QuickBooks payroll: Create a payroll summary report in QuickBooks.
If you find yourself needing a little bit more help with managing your tax payment or QBO payroll-related queries, I'm always here and ready to lend a hand.
