Employees and payroll

We appreciate your efforts in calling our phone support team, banana1612.


That isn't the type of experience we want you to have.


If you haven't already, you can try the troubleshooting steps provided by my colleague above by accessing QuickBooks using a private window to identify if this isn't caused by a cache related issue.

Please use these shortcut keys:

  • Google Chrome: Ctrl + Shift + N
  • Internet Explorer: Ctrl + Shift + P
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Option + P

If it works, you can go back to your main browser and clear the cache to eliminate excessive files in your browser.


You can also use another compatible browser as an alternative.


If you have any other QuickBooks related concerns, please don't hesitate to post them here.