Moderator

Employees and payroll

Thank you for letting me know, @Jake2020.  I've done some digging into this and I do see that the INV referred to by one of my colleagues - INV-24741 - is still under investigation.  In the meantime, have you tried the workaround posted earlier?

 

To export the list: 

  1. Sign in to your company file as an admin.
  2. Go to the File menu and select Switch to Single-user Mode.
  3. Go back to the File menu and select Utilities then Export. Select Export IIF Files.
  4. Choose Employee List, then click OK.
  5. From the Save in the drop-down, select the location you want to save the IIF. For example, your Windows desktop.
  6. Enter a name in the File name field and select Save.
  7. Select OK.

To import list: 

  1. Sign in to your company file as an admin.
  2. Go to File and select Switch to Single-user Mode.
  3. Make a backup of your company file. This way, you can restore it if the data doesn't import the way you expected.
  4. Go to the File menu and choose Utilities then Import. Click Import IIF Files.
  5. Browse to your IIF file. Select it and then select Open.
  6. Hit OK to confirm your data was imported.

If this doesn't work, I would be sure to contact support so you can be added to the list of impacted users.  Here are the support options, based on the product/service you're using:

 

contact support