Moderator

Employees and payroll

Hello there, bparks1.

 

We can run some troubleshooting steps to bypass the section where you're being asked to re-enter your tax info.

 

Let's start by using an incognito window. This type of window doesn't store any historical files that help the page to load without issues.

 

If you're able to skip the tax info section, we can go back to a regular window and then clear its cache. A piled cache can also be the reason why we encounter unexpected issues on the pages we've opened.

 

We also have the option to switch to a different browser like Google Chrome, Mozilla Firefox, Internet Explorer, or Safari.

 

Afterward, you're good to track your transactions for 2020.

 

Please let me know if you still need help. I've got you covered!