Hi there, @oscar-alex-pabon.
Thank you for reaching out to the Community.
I'd like to know more about the concerns you're referring to so that I can provide you the best resolution. Any additional information will be greatly appreciated.
I suggest reaching out to our support, as they have the tools to pull up your account.
- Sign in to your QuickBooks Online company.
- Go to Help (?).
- Select Contact Us.
- Enter your concern, then select Let's talk.
- Choose a way to connect with us. Start a chat or Get a call back.
Please take note that it may take a few minutes to connect with our agents as we are receiving a high volume of calls and messages. You can check also the available hours when contacting our support.
If there's anything else I can do for you, please let me know. I want to make sure everything is taken care of for you. Have a great day!