QuickBooks Team

Employees and payroll

Hi there, @oscar-alex-pabon


Thank you for reaching out to the Community.  


I'd like to know more about the concerns you're referring to so that I can provide you the best resolution. Any additional information will be greatly appreciated.  


I suggest reaching out to our support, as they have the tools to pull up your account. 


  1. Sign in to your QuickBooks Online company.
  2. Go to Help (?).
  3. Select Contact Us.
  4. Enter your concern, then select Let's talk.
  5. Choose a way to connect with us. Start a chat or Get a call back.  









Please take note that it may take a few minutes to connect with our agents as we are receiving a high volume of calls and messages. You can check also the available hours when contacting our support. 


If there's anything else I can do for you, please let me know. I want to make sure everything is taken care of for you. Have a great day!