QuickBooks Team

Employees and payroll

Hey there, @Jazzy Gal


I hope you're enjoying the day so far. 


I recommend verifying your payroll subscription. This way we reset the payroll update to ensure we get it running again. Below I've included the steps to do this. 


  1. First, you'll want to make sure your QuickBooks is on the latest release
  2. Once your QuickBooks is updated to the latest release, you'll need to download the latest tax table release
  3. Open Payroll Account Management portal. Then close the page.
  4. Restart your computer and download the payroll update again. 
  5. Lastly, you'll need to Reset the QuickBooks Desktop Update. 



If you're still continuing to have issues, I recommend contacting our support team as they have the tools available that can sync your payroll subscription to your file. 


Please let me know if there is anything else that I could assist you with. I'll be sure to keep a lookout on your response. You can always reach out to the Community or me anytime you have questions or concerns. Take care and have a good one!