Thanks for joining the conversation and performing the troubleshooting steps suggested above to resolve the issue, @Karen108.
Since the issue persists, it'd be best to contact our Technical Support Team. They can investigate this issue and provide additional troubleshooting steps.
Here's how to reach them:
- Open QuickBooks.
- Go to Help, then QuickBooks Desktop Help.
- Choose Contact Us.
- Give a brief description of your issue, then hit Continue.
- Pick how you want to get contacted.
Moreover, I don’t want to leave you empty-handed, you'll want to visit our Community Help Articles hub in case you need some related articles in managing your account.
As always, you can get back to me if you have any additional questions. I'm here for you. Have a great day!