Level 1

My iPhone 11 has my mileage tracking and working but my trips stopped syncing with Quickbooks online. My last trip on my Quickbooks online is May 9. Any ideas on a fix?

 
Solved
QuickBooks Team

Employees and payroll

Hi @dave117,

 

You can reset your app to refresh your data. Let me walk you through how.

 

  1. Go to the Hamburger menu ().
  2. Select Help & Feedback.
  3. Click Refresh.

With these steps, you'll be able to sync or update your mileage with QuickBooks. Please see this handy article for more troubleshooting Quick-Start Guide for the QuickBooks Online app.

 

We also have a guide on QuickBooks Online mobile devices for an overview of the system requirements needed for the device to run smoothly.

 

Stay in touch if you have other questions or concerns. I'd be glad to be of service with you. Thanks for joining us today and have a great weekend.

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Level 1

Employees and payroll

Thanks. Before you sent this, I had logged out of the app and logged back in, and I lost all of my trips from May 9 - May 23 that were in my iOS app. Those trips are now gone and aren't in my Quickbooks online queue for Review. Oh well, I appreciate your reply. I don't think the refresh would have solved my problem - that would have push the Quickbooks data to my app, not pushed the mileage trips sitting in my iOS app to my Quickbooks online.

QuickBooks Team

Employees and payroll

Thanks for providing more details, @dave117.

 

Let's perform some steps to make sure your trips will sync to QuickBooks Online (QBO). First off, let's ensure your phone's location permission is set to "Always". Also, for the most accurate trip tracking, you'll have to enable Motion and Fitness permission.

 

If these permissions were already allowed but your trips weren't still syncing, you can manually add them so you can track it again in QBO. Check out this awesome article for more details: How to track mileage in QBO?.

 

Moreover, you can manually track your mileage in QBO for multiple vehicles. Please refer to this article for additional insights: How to manually track mileage in QBO?.

 

Hit the Reply button if you still need help with managing your trips in QBO. I'm here to ensure you achieve your goals. Stay safe, @dave117.

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