QuickBooks Team

Employees and payroll

Thank you for joining the thread, @BJC1.


Allow me to join the thread and help share information about updating work location in QuickBooks Online (QBO).


The steps provided above by DavidSC should be able to help you update the employee address successfully.



Since you don't have any option under Business Information, you may try logging into your account using a private browser and try following the steps from there. To help us check if this is a browser and cache related. To start with, access your account using an incognito or private browser. You may use these shortcut keys:

  • Google Chrome, press CTRL  Shift N
  • Mozilla Firefox: press CTRL  Shift P
  • Internet Explorer: press CTRL  Shift P
  • Safari: press Command Shift N

If it works fine using the private browser, access your account using the original browser and clear the browser's cache.


If the same thing happens, I suggest reaching out to our QuickBooks Online Support to check this further for you.


Feel free to add a comment below if you have any other payroll and QuickBooks concerns. I'll be always here to help you.