Hello ivy league!
The reply of JoaoF is from the last year and the third-party issue he mentioned has been resolved already. I'm here to explain the possible reason why employees haven't received their pay yet.
Direct deposit lead times in QuickBooks Online Payroll vary. This determines how many days before your payment date you should send us your payroll for processing.
If you're on the Same-day lead time, you should submit your payroll before 7 AM PT. For Next-day, you should submit it before 5 PM PT and business days in advance before 5 PM PT if you're on a 5-day direct deposit lead time. Otherwise, it'll be processed on the next business day which will result in delays.
Follow these steps on how to review your funding time:
- Go to the Gear icon.
- Select Payroll settings.
- Scroll to the Direct Deposit section. You'll see your funding time above your direct deposit limits.
In addition, it'd be best to reach out to our Support Team so they can review your account and see the root cause of why your employees haven't received their pay yet.
- Click the (?) Help icon and enter Talk to a human (then type it again when prompted).
- When asked by the bot, enter "DD Payroll".
- Select I still need a human, then proceed with Contact us or Get help from a human.
- Choose either Chat or Callback.
Also, I added these links for more details about direct deposit lead times and how to run payroll reports:
I'm more than happy to work with you again in managing your payroll. Want to run a specific report? Let me know and I'll get back to you again.
