Level 1

I ran payroll.,One employee pay was for 325 net. When doing the transfer at the bank, I sent 315 by mistake, so I sent a second transfer for 10.00. How do I match them ?

QuickBooks Team

Employees and payroll

Hi Francisco,


Welcome to the QuickBooks Online community. I appreciate you taking the time to explain your situation. I'll do what I can to help.


When it comes to matching payroll transactions in the bank feed, the program allows you to match one transaction to one other transaction. So in your case, you won't be able to match your two transfer transactions from the bank to the payroll transaction in the books. Because of this, I recommend excluding the two bank transactions. Don't worry, while matching in the bank feed is a useful tool, it's not 100% necessary and excluding those two transactions won't negatively affect your balances as the payroll transaction still exists in QuickBooks Online.


Don't be afraid to reach out again if you have more questions! Have a great week.

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Level 1

Employees and payroll

Hi Laura

Thank you for your quick response, I have done as instructed, my only concern is that during the reconciliation of the checking account, the orginal row for the full amount (created by the Payroll module) shows the amount as not cleared:

Capture QBO1.PNG

Although the difference is $0 as the total amount of the actual transaction is the same.

Will this cause any problem? Is there a way to add a note for future reference?

Capture QBO2.PNG

Thank you again :)

QuickBooks Team

Employees and payroll

I love the screenshots. They help me get a better idea of what's going on. In your first image, it looks like you have the transaction checked off in the reconciliation window, which means it's being included as a part of the reconciliation process and calculations. Seeing this, you should be good to go since you're seeing a $0 difference and once you complete the reconciliation, the amount will be cleared in your account register.


Getting a sense of the bigger picture is good too though and it may help to see what you've done so far. If you'd like someone to take another look with you, get in touch with phone support at 1-833-317-2226. Agents can help from Monday to Friday between 9 a.m. and 8 p.m. ET or Saturday from 9 a.m. to 6 p.m. ET.


For more information about reconciling in QuickBooks Online, check out our Reconcile Hub. It's got a number of articles about the process, troubleshooting, and making adjustments.


I hope that helps!