QuickBooks Team

Employees and payroll

I love the screenshots. They help me get a better idea of what's going on. In your first image, it looks like you have the transaction checked off in the reconciliation window, which means it's being included as a part of the reconciliation process and calculations. Seeing this, you should be good to go since you're seeing a $0 difference and once you complete the reconciliation, the amount will be cleared in your account register.

 

Getting a sense of the bigger picture is good too though and it may help to see what you've done so far. If you'd like someone to take another look with you, get in touch with phone support at 1-833-317-2226. Agents can help from Monday to Friday between 9 a.m. and 8 p.m. ET or Saturday from 9 a.m. to 6 p.m. ET.

 

For more information about reconciling in QuickBooks Online, check out our Reconcile Hub. It's got a number of articles about the process, troubleshooting, and making adjustments.

 

I hope that helps!