The payroll modules offered in QuickBooks Online are designed to make your life easier, so I want to make sure everything is calculating correctly. I really want to take a closer look at your account to get to the root cause of this, and prevent errors going forward. Please choose from the methods below to contact our payroll expert team. They'll be able to get to the bottom of this, and assist you in requesting the edits.
Phone and Chat: Click Contact Us to learn how to reach phone and chat support.
Schedule a Callback: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback (Note: Callback hours are the same as regular phone hours.)
Don't be afraid to reach out. I want to make sure this gets sorted out.