Hello Michel-Poirier,
I'm glad to hear that you've already been in touch with support about this issue you're seeing in QuickBooks Online Payroll. I know how vital it is that this module is working so that you can take care of your pay runs, and I want to do what I can to help.
From the way you're describing things, it sounds like you may have been added to a ticket to have our engineers look this over. If that's the case, I want to assure you that our team is on the job with figuring out what's going on. We don't have estimated turnaround times for these kinds of situations because the amount of time it takes can depend on the complexity of the issue at hand. The team should send updates via email as they become available, so keep an eye out for that.
If you're not sure if you've been added to a ticket or would like someone to check on this again, please give us another call, chat in, or message us on social media. We'll need to gather some account information to take a closer look at this, which we can't do in this public forum. With those other contact options though, we can, so don't hesitate to reach out.
Here's an updated look at the contact options.
Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
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Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.
Wishing you the best with this.
