Intuit

Disconnect an app

Learn how to disable an app in QuickBooks Online and QuickBooks Online Accountant.

You can disconnect an app, or do it for one of your clients, in QuickBooks Online and QuickBooks Online Accountant. Here’s how.

Learn more about the Accountant experience with apps in Install and use apps.

If you're the user that connected the app

QuickBooks Online

  1. From the left menu, select Apps then My Apps.
  2. Select the Action ▼ drop-down menu, then Disconnect. Note: If you can't find Disconnect in the menu, select Settings, then locate the Disconnect button on the settings page.
  3. Complete the short questionnaire.
  4. Select Confirm Disconnect to remove the app from your company profile.

QuickBooks Online Accountant

  1. From the left menu, select Apps then Firm apps.
  2. Select the Action ▼ drop-down menu, then Disconnect. Note: If you can't find Disconnect in the menu, select Settings, then locate the Disconnect button on the settings page.
  3. Complete the short questionnaire.
  4. Select Disconnect  to remove the app from your company file.

If you're not the user that connected the app

Only QuickBooks Online Admin users can connect and manage apps for their company or firm. However, for QuickBooks Online Accountant Firms, only Firm owners can connect and manage apps for a client.

Switch Admin of the app connection

  1. From the left menu, select Apps.
  2. Search for the app you're interested in.
  3. Select  the app, then Get app now.
  4. Review the Authorization page and select Connect.
  5. Review the message details and select Switch Admin.
  6. Adjust the settings as necessary.
  7. Make sure the app is now associated with your user ID.

To disconnect the app, follow the steps above depending on the QuickBooks product you're using.