Thanks for sharing your experience here in the Community, @userdww.
I appreciate you for resolving this on your own and for sharing with us how you fixed this issue. This will surely help other users who might be also having a similar experience.
Please know this is not what we want our customer to experience, we always strive to provide excellent customer service and bring satisfaction to our customer.
In case you want to learn some "How do I" steps in QuickBooks Desktop feel free to visit our Help articles page for reference.
Please don't hesitate to reach out to us if you have any queries regarding your QuickBooks account. We're always here to help. Have a nice day!