Let's get your printing working, @Carrie.
- From the Start button, choose Settings (or Control Panel), then Printers and Faxes.
- From the Printers and Faxes dialog window, right-click on a working printer.
- Click Set as Default Printer. Close the Windows Printer and Faxes tab.
- Open QuickBooks and open the Printer Setup to make sure the changes have been made.
If you're unable to reset the default printer, right click on the printer name and delete it.
I hope this helps, please feel free to post again if you have any other questions. Thanks for reaching out! Have a good weekend.