Level 1

When i go to apps, find app doesn't work

I went to help and searched apps and click on jump to apps but it comes up on the screen for a second and then disappears


Welcome and thanks for posting in the Community, @jc49.


There are times that the browser is full of frequently accessed page resources, causing some unusual responses. To isolate this, try logging into your QuickBooks Online (QBO) account using a private browser (incognito). Here's how:


  • Press Ctrl Shift (Google Chrome).
  • Ctrl Shift (Firefox or Internet Explorer).
  • Control Option (Safari).


Once signed in, go back to the Apps menu at the left pane to double-check.


If everything looks good, return to your default browser and perform a clear cache. Every so often the cache becomes overwhelmed with older data which can potentially cause viewing and performance issues. Clearing it will refresh the system, and you'll be able to work with a clean slate. However, if the issue persists, try using other supported browsers or the external QuickBooks App Center.


Just in case, I'll add this article for future reference: Learn how to find apps to use with QuickBooks Online.


Please let me know if you have any other concerns or issues in the comment below. I'm always here to help. Have a great weekend!

Level 1


Got it working thanks